1. General shop information
Every incoming order will be dealt with as soon as possible. The delivery time depends on the ordered articles and their availability. Items in stock are shipped the next day. Imported goods usually have a delivery time of 7-14 days or up to a maximum of 30 days.
2. Shipping of goods
We ship our products worldwide to specific countries. Domestic shipping is usually done with EMS Thailand Post, for international shipping we use DHL or FEDEX. When shipping internationally, transport insurance is generally taken out, which is included in the shipping costs. Partial deliveries can also be made upon agreement with the customer.
3. Shipping of goods to other countries
There may be special import regulations for our products in other countries. It is the responsibility of the importer (customer) to clarify how the goods can be imported and cleared through customs. If an import permit is required, we recommend obtaining it before ordering. From our side, we will ship the goods legally declared as “sporting goods” with the corresponding customs tariff code. Customs clearance is usually handled by the shipping company (DHL, FEDEX)
4. Return of goods
To Thailand imported goods and goods manufactured according to customer specifications cannot be returned. Goods delivered abroad cannot be returned either. Other items can only be returned within five working days after receipt provided prior notice has been given by telephone and the return postage is paid. In addition, we reserve the right to charge for the decrease in value.
5. Payment and additional fees
The options to pay for the goods are displayed on the checkout page. We accept Thai QR-PromptPay, bank transfer and credit cards. For credit cards we charge a 4% fee and in general the purchase amount must be at least 1,000 THB and cannot exceed 100,000 THB.
6. Domestic orders
We ship goods free of charge throughout Thailand. For imported goods, fees for import licenses, customs clearance and taxes are included in our selling prices.
7. International orders
International orders include additional shipping costs which are paid using “shipping vouchers”. The vouchers are available in the store in increments of 500 THB or 1,000 THB. For example, if the shipping cost is 1,500 THB, the customer purchases 1x voucher 500 THB and 1x voucher 1,000 THB / or 3x vouchers 500 THB. International shipping costs will be communicated to the customer by email when the order is processed.
8. Jurisdiction and place of fulfilment
The place of jurisdiction and of fulfilment for both parties is Thailand.
9. Product liability and warranty
Our products are subject to the manufacturer’s product liability. Warranty cases and repairs are carried out in their repair centers or here in the Flying-Arrow Archery Center. The warranty period varies between brands; they are specified in detail in the product description. In a legitimate warranty case, the manufacturer decides whether the product will be repaired or replaced.
10. Complaint in case of defective goods upon delivery
If the goods have been delivered and there is visible damage to the packaging or the goods, this must be reported within 24 hours with photo or video evidence. After confirmation by a Flying-Arrow representative, the goods must be returned in the original packaging. If the packaging has been opened and the goods have been used, any warranty claim will be void.
